Offshore call center outsourcing: Is it saving money or costing you?
There are three major problems with this call center outsourcing analysis: Enterprises assume that it’s a one-to-one call ratio — that they will have one call to an offshore call center for every one...
View ArticleDo Battle With Robo-Callers and Win $50,000 – Business Opportunities Weblog
Good way to get people to think about better ways to stop the terrible overseas call centres. —————————————- The Federal Trade Commission is challenging the public to create an innovative solution that...
View ArticleMalcolm Gladwell Part 1 – November 28, 2011 – Bon Mot Book Club – YouTube
Brilliant talk on Authority and Legitimacy Malcolm Gladwell Part 1 – November 28, 2011 – Bon Mot Book Club – YouTube.
View Article1 Self-Organizing Groups and How Combat Applies to Business – YouTube
Breaking down problems Wicked problems have a watch of this great video 1 Self-Organizing Groups and How Combat Applies to Business – YouTube.
View Article“Think Twice:” Michael Mauboussin at CEP’s 2011 Conference – YouTube
“Think Twice:” Michael Mauboussin at CEP’s 2011 Conference – YouTube. This is a great talk on the systematic thinking – the difference between skill and luck. Taking my interest as there are many...
View ArticleINBOUND 2013 – Seth Godin Keynote – YouTube
Enjoyed this talk from Seth Godin, discussing the old form of marketing and why it does not work. Expressing some clear examples of how the TV industrial complex does not work like it used too. I think...
View ArticleHow to Stop Good Ideas from Getting Shot Down – YouTube
You may find these techniques useful during team meetings. How to Stop Good Ideas from Getting Shot Down – YouTube.
View ArticleINBOUND 2013 – Big Ideas – Brian Solis “WTF: What’s the F#!*&$ Of Business”–...
Interesting as he discusses the point that the kids are growing up with devices in hand. When training people understanding this may allow better relevance to the staff. INBOUND 2013 – Big Ideas –...
View ArticleThe Top 100 Management and Leadership Blogs That All Managers Should Bookmark...
The Top 100 Management and Leadership Blogs That All Managers Should Bookmark – HR World.
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